1. Introduction

At Deluxe Hospital, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our telemedicine platform and related services.

2. Information We Collect

We may collect the following types of information from users:

• Personal Information:
  • Name, date of birth, contact details (email, phone number, address).
  • Health-related information provided during consultations (medical history, symptoms, prescriptions).
  • Payment details (if applicable).
• Technical Information:
  • IP addresses, browser types, device identifiers, and operating systems.
  • Usage data, including access times and pages viewed.
• Communications:
  • Messages, emails, and other communications exchanged between users and healthcare professionals.

3. How We Use Your Information

We use your information for the following purposes:

• To provide telemedicine services, including scheduling appointments, conducting consultations, and delivering healthcare.
• To communicate with you about your appointments, treatment plans, and updates.
• To improve our platform, diagnose technical issues, and enhance user experience.
• To comply with legal obligations, such as reporting certain health conditions to public health authorities when required by law.

4. Sharing Your Information

Your information may be shared with the following parties under specific circumstances:

• Healthcare Professionals: Your health information is shared with licensed healthcare professionals providing treatment or consultation.
• Third-Party Service Providers: Companies that assist us with platform operation, such as payment processing, IT services, and data analytics.
• Legal Authorities: If required by law or in response to valid legal requests, such as subpoenas or court orders.

We do not sell your personal information to third parties.

5. Data Security

We implement robust technical, administrative, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights concerning your personal information:

• Access and obtain a copy of your personal data.
• Request corrections to inaccurate or incomplete data.
• Request the deletion of your data, subject to legal or regulatory retention requirements.
• Object to or restrict the processing of your data.
• Withdraw consent for data processing, where applicable.

To exercise your rights, contact us at care@deluxehospital.care.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve our platform’s functionality and user experience. You can manage your cookie preferences through your browser settings. Disabling cookies may limit certain functionalities of the platform.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without parental or guardian consent.

10. International Users

If you are accessing our services, your data may be transferred to and processed in a country that does not have the same data protection laws as your jurisdiction. By using our services, you consent to such data transfers.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be communicated via email or platform notifications.

12. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

• Email: compliance@deluxehospital.com